DirectToolsOutlet Reviews

Purchased some refurbished tools from them that looked brand new. Other than being perhaps a little slow in shipping I've had nothing but good experiences with Direct Tools Outlet.

Ordered some Ryobi items. Order was placed on May 21,2021. Two weeks later the items still haven't shipped. They have plenty in stock items. The order has just a FedEx "Label Created" status. I called these useless people 3 times and also emailed them. Still no change or resolution. They already charged my credit card. Stay away from this outfit. You are better off buying directly from Home Depot or Lowes during their sale events.

You may save a few dollars, but you will be waiting forever for your order to arrive. I ordered from them before and the orders are always far too late, and the shipment is packed horribly. Always damaged boxes. Forget about the customer service. Even trying to get hold of a Manager or who is the decision maker is impossible. No one gives you a correct answer over the phone. Waste of time and aggravating to have to deal with. Apparently they DO NOT CARE about customers after the sale.